Troy A. Kelley, MBA, PMP, CSSBB, PSM, CHDP

troyakelley@gmail.com – 818-235-6793

 

 

Summary:

·   Led Digital Strategy Phase 2  - $115Mil

·   Established enterprise PMO for Marketing IT

·   86^th Oscars (Academy Awards)

·   Warner Bros. COSMOS - $1Billion – SAP CRM Co-Innovation

·   ACE - $60 Million ($30Mil capital and $30Mil O&M) – Virtual Organizational Initiative

·   Brought COSMOS on-track to receive final additional funding for Domestic & International Deployment

·   Brought ACE on-track for successful deployment of Citrix, MTC, and VDI

·   PMP ID #1431266

·   CSSBB (Certified Six Sigma Black Belt)

·   PSM (Professional Scrum Master)

 

Professional Experience:

 

Farmers Insurance – Los Angeles, Ca (Employee Mgr)- March 2014 - Present

Program Manager III/PMO Manager

·   Responsible for the delivery of multiple projects / programs to the business including risk, quality, and change management, system dependency touch points, schedule and financial management

·   Monitors and manages achievement of SLAs with suppliers and ISP, as they pertain to his/her respective area(s)

·   Coordinates communication, escalation, and financial impact management, when SLAs are not met

·   Responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency, touch points, schedule and financial management.

·   Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services, staff Position, and specific Key Tasks for Position

·   Coordinates delivery of work from all suppliers involved in a small scale /sub-project

·   Facilitates issue resolution

·   Reviews and approves vendor invoices/expenditures

·   Works with business unit to define critical business needs and arranges appropriate resources

·   Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers

·   Accountable for Acceptance Criteria and execution of Acceptance Testing at program level

·   Responsible for project level planning, monitoring and reporting on project performance Signs off on project deliverables

·   Performs internal project close down

·   Conducts Post-Implementation Reviews

·   Liaisons with the Application Architecture team, ISP, third parties, as necessary

·   Performs as the team lead / supervisor, where assigned Position specific Key Tasks

·   Ensure project documents are complete, current, and archived appropriately

·   Collaborates between business customers, infrastructure operations teams and suppliers to schedule, approve, and communicate changes in our environment

·   Define and oversee the deployment process and calendar, ensuring migration through the promote to production cycle

·   Intensive work with the movement, upgrade and integration of new enterprise software systems,  infrastructure

 

 

 

 

 

The Academy of Motion Pictures, Arts, & Sciences (AMPAS) – Hollywood, Ca (Contract)Oct 2013 –

86^th Oscars                                                                                                                                   March 2014                                                                                                                                   

Sr. Project Manager

·   Landmark multi-vendor/partner endeavor to design and implement world-class secure global electronic voting system for the Academy Awards after 84 year history of paper ballots.

·   Integrate MS Dynamics GP with MS Dynamics CRM Solution including portal integration with CRM

·   Work with digital teams to define product specifications and functional requirements.
Maintain detailed timelines, project plans, and hours budgeted for all project deliverables and key milestones

·   MS Sequel database management

·   Web Content management

·   Manage day-to-day operational aspects of projects, including communication of client needs to team.

·   Manages communications amongst team members, functional departments, business sponsor, and the supporting project office.

·   Minimize exposure to risk on a project by identifying potential scope creep and working with internal teams and client to mitigate this risk.

·   Oversee and coordinate Disaster Recovery planning and testing

·   Develops plans and tracks their execution through final production delivery and transition to an operational state

·   Assist infrastructure senior management team with management of the infrastructure project

·   Manage and participate in testing and quality control for all deliverables.

·   Work with multiple vendors including E1C, PwC, Praetorian, New Partners, FireEye, and Scorpion

·   Create weekly Status reports

·   Attend Bi-Monthly ESC

·   Leads project teams through all of the key phases: discovery, initiation, project execution, control and closure

·   Ensure project documents are complete, current, and archived appropriately

·   Collaborates between business customers, infrastructure operations teams and suppliers to schedule, approve, and communicate changes in our environment

·   Define and oversee the deployment process and calendar, ensuring migration through the promote to production cycle

·   Intensive work with the movement, upgrade and integration of new enterprise software systems, infrastructure

·   Manage large infrastructure projects related to data center moves, integrations, upgrades, updates, realignment of infrastructure resources, moving office locations and related projects

·   Manage end-to-end infrastructure projects from conception to delivery including experience with AIX and AS400 servers, Server Migration and Disaster Recovery

·   Infrastructure configuration and maintenance of Rackspace platform

 

Warner Bros. Entertainment (WB) – Burbank, Ca (Contract)Apr 2013 – Aug 2013

COSMOS Program Apr 2013 – Aug 2013

PMO/Program Manager

·   Co-innovation program with SAP for comprehensive solution for retiring legacy systems (SAP CRM solution with multiple modules) (Agile\SCRUM)

·   Integrate FICO module into comprehensive solution

·   Create executive reports on the overall status/health of the program, which includes budgets and forecasting for the projects within the program. Report to Senior VP, for development, implementation and integration of program

·   Monitor metrics and generate reports to inform stakeholders of Program progress and health

·   Work with business unit leaders and Resource Management to develop program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities within COSMOS.

·   Look for improvement of processes and tools in order to further evolve Program Management methodologies to ensure process and project delivery quality and scalability.

·   SAP procurement for SAP HANA HP Server

·   End to End comprehensive customer solution including VoD, IP inventory, and streaming video

 

American Electric Power (AEP) - Columbus, OH (Contract)Oct 2011- Apr 2013

ACE Program Feb 2012 – Apr- 2013

IT Program Manager

·   Co-innovation program with Ventyx to address aging infrastructure

·   Data warehouse platform re-engineering including oracle R12 implementation and server procurement

·   Structure programs and define objectives, including project charter, mission and vision, business case, key performance metrics, guiding principles, and calculate TCO (Total Cost of Ownership) including benefit realization period

·   Identify and engage key stakeholders; build strong relationships and consensus across multiple groups

·   Design and manage budget, work streams and supporting team structures with well-designed project

·   Assurance over the general activities and concerns of an organizational security function including: governance, policy, control design, general operational effectiveness and internal controls

·   Responsible for desktop deployment (ZTI & LTI migration using SCCM/MDT) along with user data migration and application installations

·   Manage post migration issues related to Win 7 / Win 8 migration

 

IT Project Manager Oct 2011- Apr 2013

·   Primarily worked in ECC (Enterprise Content & Collaboration)

·   Lead Sharepoint 2010 implementation with data migrations

·   Lead Documention upgrade

·   Lead and contribute to highly visible Web Content Management

·   Implemented Social Collaboration tool (Yammer) – 20K+Employees

·   Lead creation of consumer portals for internal and external

·   Directly responsible for individual project  budgets that range from $35K to $6Mil

·   Create burn charts and forecasting spreadsheets for tracking and determining future costs

·   Report project actuals to Application Delivery Manager/Director

·   Write and execute TSQL queries for executive reporting in excel using pivot tables

·   Create Director level reports on the overall status/health of the project which includes budgets and forecasting

·   Build, track and monitor project plan(s) using either MS Project, and or Primavera (P6) to ensure that the project is on schedule and budget

·   Working in an Waterfall and Agile environment, Unit testing, daily story points/velocity Charts

·   Hands-on experience in managing project scope, developing project schedules and budgets, managing risks, ensuring project quality, developing and implementing communication plans, managing third party vendors and estimating projects

·   Managing large/small projects thru the SDLC

·   Manage large infrastructure projects related to data center moves, integrations, upgrades, updates, realignment of infrastructure resources, and moving office locations 

·   Manage end-to-end infrastructure projects from conception to delivery including experience with AIX and AS400 servers, Server Migration and Disaster Recovery

 

Grover’s World - Oglethorpe, GA   (Employee-Out of Business)Jul 2007- Oct 2011

Project/Operations Manager         

·   Champion the development (or enhancement) of standard project management, delivery and change management methodologies to maximize the effectiveness while minimizing the burden to ensure flawless execution of initiatives within the business..

·   Coordinate the establishment of a project environment that includes preparing and maintaining a roles/responsibility matrix, personnel plan and resource schedule for each project member

·   Provide overall management direction for project planning, scheduling, resources and budget tracking for several competing projects or segments

·   Communicate and apply project standards, utilize standard templates for project schedules, change requests, issue and risk management and quality assurance

·   Work under consultative direction towards long-range goal attainment

·   Lead Salesforce implementation with cloud computing

 

 

SSI Group Inc. - Mobile, Al (Contract)Jan 2007 – Jun 2007

IT Project Lead/ Client Services              

·   Manage medium-large Size Implementation Projects with Average Budget between $500K-$3-4M

·   Worked on Agile team to ensure projects are completed on-time, within budget, and within customer expectations of quality/functionality

·   Work closely with IT security to ensure software compliance with client specifications

·   Prepare and maintain a detailed project schedule and play a lead role in scoping, planning, costing, and pricing projects; responsible for statement of work development and risk assessment

·   Manage customer acceptance of the solution, ensuring customer expectations stay in line with the agreed statement of work; taking the lead in working through all issue

·   Measure, track, evaluate and communicate progress against the Project schedule using project reports including project financials and project reporting compliance.

 

AOL / Time Warner - Jacksonville, FL (Employee-Facility Closed)Dec 2005- Oct 2006

Project Lead/ Business Analyst

·   Develop and lead formal, cross-functional customer retention program focused on driving initiatives to extend customer life

·   Partner with Business Unit to define key functional requirements to meet business needs

·   Risk and Issue management

·   Resource allocations and work estimates

·   Provided deep technically skilled resources trained in assurance methodologies with a focus on our Internal Audit, Third Party Assurance , and External Audit clients

·   Master planner\Scheduler

 

Calltech Communications LLC, Albany, GA (Employee)May 2002 - Nov 2005

IT Project Manager/Support (DSL Project)

·   Coordinate, facilitate and monitor project milestones and budgets for assigned projects

·   Plan\Schedule assignments of key project participants.

·   Participate in  performance management, interviewing and recruiting, and other human resource areas required to manage personnel

·   Delivered team, service level components, quality, productivity targets & indicators

·   Compiled reports on team’s performance and customer feedback

·   Lead implementation of CRM for Calltech Communications

·   Provide IT Infrastructure (WAN / LAN / Wireless / VoIP) project management for project team members, set achievable objectives, a positive outlook, take responsibility, make decisions, and provide constructive feedback

 

Project Examples:

·   Digital Strategy Phase 2 - Omni Channel

·   86^th Oscars (Academy Awards – MVP)

http://www.deadline.com/2013/10/oscars-academy-launches-new-upgraded-and-simplified-online-voting-system/

·   Warner Bros. – Co-innovation project with SAP for comprehensive solution for retiring legacy systems (SAP CRM solution with multiple modules) (Agile\SCRUM)

·   AEP Asset Health  - Co-innovation project with Ventyx to address aging infrastructure

http://tdworld.com/asset-management-service/aep-launches-asset-health-center

·   AEP – MDM (Mobile Device Management) Android application for asset interface (Agile)

·   AEP – ACE – Virtual desktop implementation

·   AEP – SAP CRM solution upgrade enhancement module

·   AEP – SharePoint2010 to enhance collaboration base service

·   AEP – Peoplesoft – (EPM, CRM, FSCM, HRMS)

·   AEP – Enterprise Consumer Portal (ECP) to provide vendors and internal\external customers secure portal for login (Agile\SCRUM) on .NET Framework

·   AEP - IBM iSeries 400 re-platform utilizing AIX

·   AEP – Data warehouse re-platform – Oracle R12 implementation

·   Grover’s World – CRM Solution-Sales\inventory control to provide means of accurate accounting and inventory control through POS and COTS implementations

·   SSI – Application development of Click’on billing suite (Agile\SCRUM)

·   Calltech – BellSouth Fastaccess DSL project – Oracle R3 implementation

 

CERTIFICATIONS:

·   PMP ID #1431266 - 2011

·   PSM (Professional Scrum Master) - 2012

·   CSSBB (Certified Six Sigma Black Belt) - 2010

·   CHDP (Certified Help Desk Professional) - 2004

·   ITIL (Registered for Exam) - 2014

 

EDUCATION:

University of Phoenix –      MBA – Business Administration   (2012)

                                           BSB/A – Business Administration (2011)

                                           AAB – Applied Art in Business (2009)

 

South Georgia Technical College (SGTC) Americus, GA   Computer Information Systems (C.I.S.) (2002)

 

PM/TECH SKILLS (12yrs):

 

·   MS Office 2010, Sigma XL, SQL-server, Visio, Dreamweaver, Publisher, Access, Yammer

·   PMBOK, Agile, Waterfall, COTS, SDLC, Data Warehousing, Database Environments

·   MS Project, Project Server, Portfolio Server, EMP, PPM, Business Objects, OLAP,

·   SharePoint/Designer, Documentum , Onenote, Lotus Notes, Clarity, Jira-greenhopper/confluence

·   Oracle on Linux/Unix, SAP, Salesforce, DB2 on z/OS engineering, Drupal

·   Supply Chain Management / SCM, Business Process Mapping and Improvement

·   Customer Service Management, Supply Planning and Capacity Modelling

·   Third Party Logistics Management / 3PL, MM/ Material manager, WM/ Warehouse Management

 

SAP MODULES:

 

·               Customer Relationship Management (CRM)             

·               Customer Interaction Center (CIC)

·               Financial Accounting (FI/CO)

·               Financial Supply Chain Management (FSCM)

·               Business Intelligence (BI)

·               Materials Management (MM)

·               Sales and Distribution (SD)

·               Quality Management (QM)